RETURNS

At General Medtech, we’re committed to making sure you’re completely satisfied with your purchase. If something isn’t right, we’re always just a phone call or email away.

We accept returns within 30 days of the purchase date unless otherwise stated on the product page. Items must be in new, unused condition, and returned in their original packaging. Custom-built or made-to-order products are non-returnable once they’ve shipped. Important note: Solax items have only a 7-day return window.

To begin a return, please contact us at info@generalmedtech.com or call 833-436-6338. Once your return is approved, our team will provide you with the proper return authorization and shipping instructions. Unauthorized returns cannot be accepted.

Customers are responsible for return shipping costs and, in some cases, a restocking fee that varies by manufacturer (typically between 5%–25%). If the item arrives damaged or not in resalable condition, additional fees may apply.

Please note that accessories, custom modifications, and any white glove delivery fees are non-refundable.

SHIPPING

Orders are typically processed and shipped within 1–3 business days (Mon–Fri). Transit time averages 4–5 business days, depending on the destination and the size of the product. We generally advise customers to expect delivery within 5–8 business days total from the date of purchase.

Most items ship via UPS or FedEx ground, while larger equipment may ship by freight carrier and require 1–3 weeks for delivery. Freight carriers will contact you in advance to schedule delivery.

At this time, we do not ship to Hawaii, Alaska, U.S. territories, APO/FPO addresses, or international locations.

If you selected White Glove Delivery, note that the product may first ship to a local technician or partner who will complete the in-home delivery and setup. Tracking updates may initially show delivery to the technician, and you will be contacted within 1–2 business days to arrange the final appointment.

PACKAGE REFUSAL

If a shipment is refused for any reason, it will be treated as a standard return. All associated costs—including return shipping, restocking fees, and processing fees—will apply.

UNDELIVERABLE PACKAGES

If your order cannot be delivered due to access issues or other circumstances beyond our control, re-delivery or storage fees may apply. These will be billed to the customer if additional arrangements are required.

DAMAGES OR DEFECTIVE ITEMS

Please inspect your order immediately upon delivery. If you notice any damage, defect, or an incorrect item, contact us right away so we can resolve the issue as quickly as possible.

REFUNDS

Once your return has been received and inspected, we’ll notify you of the approval status. Approved refunds are processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to post the refund. If you haven’t received your refund after 15 business days, please reach out to info@generalmedtech.com.

EXCHANGES

The fastest way to get a replacement item is to return the original product and place a new order once the return is accepted.

CANCELLATIONS

If you wish to cancel your order, please contact us as soon as possible. If the item has not yet shipped, cancellations are usually straightforward. However, once payment has been captured or the order has shipped, cancellations are subject to verification with the warehouse and may incur a 2.9% processing fee.

If your order has already shipped, it cannot be canceled and will be handled as a return under the policy above.

CHARGEBACKS AND DISPUTES

We ask that customers contact us directly before initiating any chargeback or payment dispute. Opening a dispute during an active service or delivery process (such as repairs or parts replacements) will pause all support until the matter is resolved. Our team is committed to resolving any issues promptly and fairly — please reach out before involving your payment provider.