Get peace of mind and long-term security with a General Medtech Protection Plan. Pricing is based on the product you're purchasing, and available plan options are shown directly on each product page.

Why Add a Protection Plan?

Most clinical, rehabilitation, and wellness devices arrive with a basic manufacturer warranty — usually one year and often limited in what it covers. A General Medtech Protection Plan expands that coverage and gives you real support when you need it:

1.) Fast, no-hassle claims

Avoid the slow, confusing claim processes common with manufacturer or third-party warranties.

2.) Two plan lengths

Choose a 2-year or 3-year protection period based on how long you want equipment coverage.

3.) Accidental damage protection

Manufacturer warranties rarely cover accidents, but our plans do.

4.) Complete parts & labor coverage

No partial coverage and no fine print — everything eligible is covered in full.

5.) Replacement guarantee

If your equipment can’t be repaired, we’ll replace it promptly so you can stay up and running.

How to Add a Protection Plan to Your Order

1.) Add From the Product Page

Each product page includes buttons to add a 2-year or 3-year plan right above the main “Add to Cart” button.

2.) Add During a Phone Order

Ordering by phone? Tell your representative which protection plan you prefer, and they’ll attach it to your order instantly.

3.) Add After Your Purchase

Forgot to include coverage? No worries — you can still purchase a plan within 7 days of receiving your item. Just call or email us and we’ll get it added.

Frequently Asked Questions

Is this the same as the manufacturer warranty?

No. This is an upgrade that includes additional benefits such as accidental damage coverage and expanded service options.

Is there a catch?

No catch. Once the plan is purchased, we cover all parts and labor for eligible repairs or replacement.

When does coverage start?

Your protection plan begins the moment you purchase your product from General Medtech.

Can the plan be transferred to a new owner?

Yes — your protection plan can move with the equipment if you sell or give it to someone else.

What isn’t covered?

• Lost or stolen items

• Extreme misuse or intentional damage

• Consumable items (electrodes, pads, batteries, filters, etc.)

Is there a service fee or deductible?

No. There are zero service fees, deductibles, or hidden charges.

What if my product stops working?

Just contact us via phone, email, or chat. We may request photos or a short video to understand the issue, then we’ll arrange repair or replacement.
You’ll never need to ship heavy equipment — we coordinate service through trusted technicians when applicable.

Need Help or Want to File a Claim?

Phone: 833-436-6338
Email: info@generalmedtech.com
Chat: Use the chat icon on our website anytime